Here at Procura.com™, we take pride in our customer service
and strive to achieve the utmost customer satisfaction with every
order. To prove our commitment and dedication to our customer service,
we have listed below just a "FEW" of the many wonderful
testimonies from customers who have shopped in our online store
and shared their experience.
Customer: Ross Luzzader - North Logan, UT Tue Feb 5 17:02:49 PST 2002 Comments: This shopping
experience was most excellent. I got my merchandise very quickly.
The customer service reps were awesome, polite, and top notch.
Customer: RUTH STRATTON - Addison, NY Tue Feb 5 07:18:25 PST 2002 Comments: I was
very impressed with procura. They had a nice selection to choose
from. They confirmed my order almost immediately. They shipped very
promptly, and the item was packaged well for shipping. I would definitely
shop there again, what a smooth experience it was. The site was
very easy to navigate, and had lots of information on it.
Customer: William Fry - Burnet, TX Sun Jan 27 20:40:54 PST 2002 Comments: They gave
me all the necessary information to keep track of my order, and
on top of that I got an excellent price on my purchase.
Customer: Kenneth Hancharik - Lansing, NY Sun Jan 27 08:20:21 PST 2002 Comments: Always
great prices. I changed my shipping informtion via Email AFTER order
was placed and had no problems with the request.
Customer: Ray Hitt - Bellbrook, OH Mon Jan 21 18:55:31 PST 2002 Comments:Received
my product in less than a week, with no surprises or difficulty.
Customer: David Farmer - Novato, CA Fri Jan 18 09:55:42 PST 2002 Comments: After
shipment, I requested an e-mail invoice, and they sent it within
half an hour of my request.
Customer: Kevin Hagen - Cranberry Twp PA
Mon Jan 7 05:53:36 PST 2002
Comments: Great communication
& prompt shipment
Customer: Alex Christiansen - Los Angeles,
CA
Thu Jan 3 23:36:19 PST 2002
Comments: This was the
cheapest price on the headphones I wanted. Originally, when I ordered
the item, it was put on backorder for 1-2 weeks, and then it showed
up at my house 3 days later, not bad considering I used standard
ground shipping. All went very well.
Customer: Barbara Mahaffay - Naples, FL
Wed Jan 2 14:30:05 PST 2002
Comments: Excellent
online shopping experience! Great price, efficient and online ordering
and payment forms, and was able to add an item I had forgotten to
enter with a simple toll free call to get the proper email address.
A positive response from procura was within hours. Procura.com
is not just a name, it is a fact. THANKS.
Customer: Thomas Roffey - Marshfield,
MA Tue Jul 10 12:13:09 PDT 2001
Comments: I had my order
in like 4 days. It was very easy and convenient
Customer: Leo Kelly - Yorba Linda, CA
Mon Jul 9 20:07:16 PDT 2001
Comments: Very good
experience and a very professional organization. Felt safe with
the transaction.
Customer: Ken Satterfield, Missouri Baptist
Convention - Jefferson City, MO
Fri Jul 6 08:42:49 PDT 2001
Comments: Never had
heard of them. Found what I needed at a great price, ordered and
had them within a week!
Customer: Tyler Carter - Huntsville, AL
Mon Jul 2 08:23:59 PDT 2001
Comments: Very Pleasant experience.
Customer: Oscar Rodriguez - Las Vegas,NV
Mon Jul 2 06:31:22 PDT 2001
Comments: Prompt courteous
communication. Pleasurable shopping experience.
Customer:Bob
Nickerson - Titusville, FL
Thu Jun 28 08:27:04 PDT 2001
Comments: I found procura via a price comparison web site(My
Simon.com). They had the lowest price and their servicewas good.
I am well satisfied with them on both of these points.I wouldn't
hesitate to recommend procura (in act I alreadyhave) to others.
Customer:Gabe
Salazar - Fayetteville, NC
Wed Jun 27 12:07:30 PDT 2001
Comments: Great prices, reasonable shipping, and a fast website
made for a great shopping experience. Would visit again.
Customer:Alex
Li - Old Brookville, NY
Tue Jun 26 15:34:42 PDT 2001
Comments: Goods delivered on scheduled. Good follow up email with
tracking information.
Customer: Chi-Anh Diep - Miami FL
Tue Mar 20 23:22:44 PDT 2001
Comments: Great job, I really enjoy ordering from you guys.
Customer: Karl Johnston - Grand Forks ND
Mon Mar 19 16:55:49 PDT 2001
Comments: Procura.com had the best price by far for the item
was looking for. They shipped the item right away the transaction
went smoothly. I got exactly what i ordered, when i expected to
get it. Overall a good experience and i would recommend to my friends.
Customer: Damon Hart - Boston MA
Fri Mar 2 22:31:10 PST 2001
Comments: I ordered a pair of Sony headphones for my own personal
use and experience several problems which I had to contact Procura.com's
customer service. They were with out adoubt
the best customer service that I have ever had the pleasure of working
with, ON or OFF the internet. I first had a problem with
my bank, I had moved recently and they didn't update my billing
address with the proper address so procura didn't just bill
the card (great protection), they sent me a email telling me the
problem so that I could recify the problem.I did so and the order
was shipped. They use UPS to deliver this package.
I had the opposite experience with UPS, they delivered it tothe
wrong address. I emailed Procura.com under advisement from UPS.
They contacted UPS and had them call me to correct the problem and
the package delivered a few hours later. I wasso impressed with
the merchendise that I immediatly purchased a second pair as a surprise
for my brother who lives in another state. They charged my card
with no problems this time and the product was shipped. I had problems
with UPS once again. They delivered the package to the address but
the Law firm which my brother works moved days prior. I had called
to correct the address after viewing the problem via their on-line
tracking system (useless) since I had called immediately after the
first attempt. Any way the package was ultimately shipped back via
ground service (10 plus days had passed).
I was very upset about my dealings with UPS customer service and
finally contacted procura about the situation. They were great,
they said don't worry about it and sent out another one (overnighted
and didn't charge me for the second pair) until the first pair arrived
back to them. This solution saved me a good week to 10 days transit
time. I was so pleased by my experience with
procura that I will tell everyone how they really work hard
and focus on the service in "Customer Service". They were awesome!!!
I would give them a higher rating then "Excellent" if there was
one. Great Job....procura, keep up the wonderful work!!!!!!
Sincerely,
G. Hart
Customer: George Vuong - Honolulu HI
Thu Mar 1 00:56:20 PST 2001
Comments: Great Job. Product came in when I expected it to.Will
be ordering again from here.
Customer: Mike Gaines - Columbus IN
Fri, 23 Feb 2001 05:12:45 (PST)
Comments: The order process was easy, and the price for the product
was the lowest I could find. From the day I ordered the product,
to the day I received it was 4 days. Thanks a lot.
Customer: Doug Schmick - Aurora CO
Wed, 21 Feb 2001 04:59:50 (PST)
Comments: Got what I ordered within 5 day's of the order. Got exactly
what I ordered and was constantly updated as to the progress of
the order. Only one reaction to make WOW!
Customer: Jay Kaplan - Jackson WY
Wed Jan 31 15:57:04 PST 2001
Comments: Best price by far. Fast delivery. No markup for handling.I'd
buy from them again!
Customer: Bob Kollasch - Chicago, IL
Wed Dec 6 14:36:19 PST 2000
Comments: I chose procura because their return policy was more
open than most other eRetailers. This is very important to me, because
if I buy a product that I can't see or touch first, I want the ability
to return it without having to payan exorbitant restocking fee,
and without having to go through too much hassle. Thanks procura.
Customer: Steven Morrison - Chesterfield,AL
Sun Dec 3 16:09:53 PST 2000
Comments: I had an initial problem with Procura.com regarding
shipping costs. Procura.com admitted there had been an error,
fixed the problem and resolved the situation. My final opinion is
that Procura.com is a reliable internet company.
Customer: Bryan Haney - Dothan, AL
Sat Dec 2 07:12:58 PST 2000
Comments: Fast delivery....excellent service....
Customer: April Pilarczyk - North Riverside,IL
Thu, 14 Dec 2000 12:50:25 -0800 (PST)
Comments: I have never ordered anything off of the Web beforeand
was a little worried. I got my merchandise within a few days...much
earlier than expected. Thank You
Customer: John Roberts - Glendale, AZ
Wed Nov 22 21:17:37 PST 2000
Comments: Confirmed order via e-mail, received status reportwhen
shipped, arrived on time and in good shape. This is the kind of
company I'll do business with again.
Customer: Charles Lewis- Fairfield, CA
Sun Nov 19 18:07:50 PST 2000
Comments: ALL I CAN SAY IS "VERY GOOD SERVICE
Customer: Jeff Abraham - Altamonte Springs,FL
Wed Nov 15 23:09:47 PST 2000
Comments: awesome all around
Customer: Obie Hayes - Houston,TX
Tue Oct 17 08:58:37 PST 2000
Comments: You guys are on top !!! I've tried one of the competitors,
but they are no comparison.Actually, I was in the process of canceling
the order with them because they would never respond to my checking
on the status of my order.It took them 8 working days to process
it and send me a confirmation.You were able to give me all the pertinent
information the following day. Keep up the good work !!! Regards,
Obie Hayes
Customer: Jon Sheldon - Thousand Oaks,CA
Fri Oct 6 08:14:44 PDT 2000
Comments: Some of the other stores had lower prices, but made up
for the difference in much higher shipping charges. procura's
stated policy of shipping at "cost" was the deciding factor in my
placing my order with them. I felt that they were honest. My order
was received very promptly and the e-mail confirmations let me know
what was happening each step of the way. A great online shopping
experience!
Customer: Robert Hastings - Bowling Green,OH
Date: Fri Oct 6 08:56:31 PDT 2000
Comments: Absolutely no problem...order arrived quickly,
in tact and although we have yet to use the product, believe it
to be of highest quality and look forward to an improved wireless
mike sound.
Customer: James Arrison - Alpharetta, GA
Date: Fri Sep 22 11:37:07 PDT 2000
Comments: Cheapest price on the web, accurate and fast shipping,proper
billing, what more can I say.
Customer: Ziad Chartouni - Arlington,TX
Date: Wed Sep 20 18:51:17 PDT 2000
Comments: Quick and very low prices.
Customer: Vikram Sharma - San Jose, CA
Date: Thu Sep 21 09:58:33 PDT 2000
Comments: delivery was quicker than expected and appreciated
Customer: Harold Stone
Date: Fri Aug 25 15:56:32 PDT 2000
Comments: Shipped the same day as order, order was trackable over
the web.
Customer: Melissa Kevorkian
Date: Tue Aug 15 10:24:06 PDT 2000
Comments: I like that they called me in person to confirm theorder
and use of my credit card. It made me feel secure to orderon line.
Customer: Rolf Hunt
Date: Fri Aug 4 21:32:22 PDT 2000
Comments: It was easy to order on-line. The merchandise arrived
before the promised shipping date. Good service.
Customer: Jim Lucas
Date: Sun Jul 16 19:14:35 PDT 2000
Comments: They phone verify the order and shipping was priced comparably
low. The order was received sooner than expected in factory sealed
box.
Customer: John Sparks
Date: Mon Jul 3 23:41:13 PDT 2000
Comments: outstanding prices fast delivery
Customer: Russell Young
Date: Fri Jun 16 20:06:11 PDT 2000
Comments: Procura.com had the best price and quality. I'm very
happy with the speed in which my order was shipped out.I will be
back.
Customer: David Schmitz
Date: Thu May 25 05:27:06 PDT 2000
Comments: I have done a reasonable amount of shopping on the Internet,
and have had relatively pleasant experiences. My experiencewith
procura was clearly the best so far. Thanks, DavidC Schmit
Customer: Jesse Knudsen
Date: Thu May 4 22:35:14 PDT 2000
Comments: I am extremely satisfied with the transaction. The item
that I purchased was everything that I bought and there were no
surprises whatsoever, so that's really great. I am very pleased
with this procuras and will gladly and confidently shop with
them again.
Customer: Burton Putegnat
Date: Mon Apr 24 19:52:48 PDT 2000
Comments: They had the best price on the net and the service was
great. The site is well designed. Shipping was prompt andreasonable.
Customer: Tim Michaelson
Date: Thu Mar 30 10:17:48 PDT 2000
Comments: I ordered a VCR from Procura.com. The experiencewas
fine. I was able to track my shipment via the link to UPSwhich was
a nice feature. If I need to purchase electronic items in the future
I would use Procura.com again Thanks. Tim Michaelson
Customer: Kelvin Mischo
Date: Fri Mar 17 11:35:34 PDT 2000
Comments: Web stores are notorious for cutting corners in terms
of service and acting as a blind and deaf, inexpensive direct distribution
channel. Procura.com is NOT one of these site.I received better
customer service from procura than stores that are right down
the street. Great Site!
Thumbs
Up From Our Customers!